Storytime

How To Get Your Next IT Project Approved by Finance

By | May 8th, 2017|Categories: IT Service Management|

It's budget review time. Everyone has their seat at the table, with requests for funding in hand, and you’ve got a strong need to get your project approved. How do you do it? Let me [...]

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5 Reasons to Start Mapping Enterprise IT Services Today

By | April 24th, 2017|Categories: IT Service Management|

We’ve had many clients approach us recently to help shore-up their application mapping (defined relationships between the infrastructure components necessary to deliver that service). Honestly, these maps should be treated like a captain’s navigation charts [...]

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How to Align Business & IT: Who is Riding Whom?

By | March 30th, 2017|Categories: Organizational Change Management|

Let's Go! Recently, Comcast brought pureIntegration on to manage a software trial and deployment in a department that previously had been burnt. The last major system they launched was well-designed, however input was not [...]

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Why Data Center Automation Did NOT Save You Millions…

By | March 28th, 2017|Categories: IT Operations Automation|

How many data center devices are you trying to manage? Five thousand? Fifteen thousand? How about over thirty thousand devices? That was the scale of a TWC's (now Charter Spectrum) data center management requirements. [...]

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Is Your HPE Software Hitting Max ROI? (Hint: Nope.)

By | March 26th, 2017|Categories: IT Operations Automation|

Here's a fun fact: The average user of Microsoft Excel only uses 5% of the program's full functionality. Low utilization of software functionality is a tale as old as time.  When we speak about that [...]

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This is Why Exceptional IT Starts with Data

By | March 25th, 2017|Categories: IT Service Management|

Give yourself a test... If you were to have a business critical application fail, like the sales team's CRM or a customer facing video streaming service, how long would the following take? Identify the outage [...]

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How You Can Find More Time for Your IT Ops Team

By | March 24th, 2017|Categories: IT Operations Automation|

Sprint had a bit of a headache Sprint IT operations teams were overloaded with requests for new services from their development teams while trying to keep dashboards from turning red.  When you're a telco, [...]

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5 Dumb Things People Do with HPE Software

By | March 23rd, 2017|Categories: IT Operations Automation, IT Service Management|

So let’s get the list out of the way, since we all know that's why you are here: Relying on the software to discover the depth of automation challenges Assuming that the automation capabilities are [...]

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We have lots more stories that will be published soon. However, if you have no patience and you like what you are reading, send us your contact information and we will follow up with you in person. And no… this first contact will not be a sales call.